Contact information
Contact Information
Have a question about a product, an order, a return or anything else? This page lists every channel you can use to contact Wevem, our support hours and response times, and the legal details of the business behind the store.
1. Ways to Contact Us
- Email: info@wevemgoods.com — best for order questions, returns and anything that needs a written record.
- Phone: +1 (914) 384-1837 — during support hours.
- Contact form: https://wevemgoods.com/pages/contact — available from the footer of every page.
- Return form: https://wevemgoods.com/pages/return-form — to start a return, exchange or cancellation.
- Mail: Wevem, 15 Cuttermill Road, Suite 188, Great Neck, NY 11021, United States
Please include your order number in every message so we can help faster.
2. Business Information
- Store: Wevem — wevemgoods.com
- Legal owner: Steven Wu (a sole proprietorship)
- Tax ID (EIN): 42-3148150
- Business address: 15 Cuttermill Road, Suite 188, Great Neck, NY 11021, United States
- Activity: online retail of office and home office furniture
- Charges appear on your card statement as: WEVEMGOODS.COM
3. When We Are Available
Our support team is available Monday to Friday, 9:00 AM – 6:00 PM, Eastern Time (ET), excluding U.S. federal holidays. Messages received outside these hours are answered on the next business day. We reply to emails and form submissions within 2 business days. Order and shipping notifications are sent automatically, 24/7.
4. If You Are Not Satisfied
We take complaints seriously. Write to info@wevemgoods.com (subject "Complaint") or use the contact form; you will get an acknowledgement within 2 business days and a substantive answer within 10. Should we fail to resolve the matter, you keep the right to raise it with the New York Attorney General's consumer protection office, the FTC, or your state's consumer agency.
5. Accessibility
Wevem is working to make its website usable by people of all abilities. If you encounter a barrier, tell us at info@wevemgoods.com; we will assist you directly and look at how to fix the issue.
Last updated: September 17, 2026.