Contact information

Contact Us

We're here to help. Whether you have a question about your order, need assistance with a return or exchange, or want to reach our support team — contact us and we'll get back to you as soon as possible.

Customer Support

Email: info@wevemgoods.com
We aim to respond to all inquiries within 1 to 3 business days (Monday–Friday, Eastern Time, excluding US federal and New York state public holidays).

Returns & Exchanges

To initiate a return or exchange, please email us at info@wevemgoods.com with your order number and the details of your request, or complete the return form available at wevemgoods.com. Our return window is 90 business days from the date you receive your order.

Business Address

Steven Wu, doing business as Wevem Goods
15 Cuttermill Rd, STE 188
Great Neck, NY 11021
United States

Business Hours

Monday–Friday, 9:00 AM – 5:00 PM Eastern Time
Closed on US federal holidays and New York state public holidays.

Order Tracking

Once your order ships, you will receive a tracking number by email. You can track your shipment in real time at wevemgoods.com/apps/parcelpanel.

Consumer Rights — New York

If you are a New York resident and believe your consumer rights have been violated, you may contact the New York State Attorney General's Office:
Website: ag.ny.gov
Phone: 1-800-771-7755

You may also contact the Federal Trade Commission (FTC) at www.ftc.gov.