Shipping policy

Delivery Information

This Shipping Policy explains where Wevem ships, how long orders take to be processed and delivered, what shipping costs, how tracking works, and what happens if a shipment is delayed. It forms part of our Terms of Service.

1. Shipping Regions

We currently ship to the United States. We do not ship to P.O. boxes, APO/FPO/DPO addresses or U.S. territories unless the carrier confirms delivery to your address; orders to unsupported destinations are cancelled and refunded in full before shipment.

2. Our Fulfillment Network

Orders are fulfilled from the United States, China and the European Union, depending on the product and stock location closest to you. Some items are dispatched directly from our partner warehouses abroad; these shipments take longer to arrive and travel through international customs — the delivery estimate shown at checkout already accounts for this. We ship with USPS, UPS and FedEx and comparable carriers. Orders containing several items may be shipped in separate parcels, each with its own tracking number, at no extra cost to you.

3. Order Processing

Orders are processed within 1–2 business days after payment is confirmed (business days are Monday to Friday, excluding U.S. federal holidays). Processing covers payment verification, picking, quality check and packing. Orders placed on weekends or holidays are processed on the next business day. You receive a confirmation email when the order is placed and a second email, with tracking, when it ships.

4. Estimated Delivery

Transit time depends on the service you choose: 9–15 business days for Economy Shipping, 8–13 business days for Fast Shipping, both counted in business days from the day the parcel leaves the warehouse. Including processing, expect a standard order in about 10–17 business days. We publish the timeframes we actually achieve, not a best case; holidays, severe weather, customs inspections and address errors can add time, and if a delay affects our promised date we contact you with your options.

5. Shipping Rates

Choose between two services when you check out. Economy Shipping costs USD 11.99 and arrives in 9–15 business days once dispatched — and it is free when your order reaches USD 179. Fast Shipping costs USD 19.99 and arrives in 8–13 business days; it is always charged, regardless of order value. Whatever you select, the amount is displayed before payment and nothing is added afterwards. See below for how import charges on shipments from abroad are handled.

6. Delays

We take our shipping promise seriously. If we become aware that your order cannot be shipped within the time promised at checkout, we will contact you before that date with either a definite revised shipping date or, if we cannot determine one, an explanation. In every case you may cancel the order and receive a full and prompt refund — just reply to our notice or email info@wevemgoods.com; cancelling costs you nothing. If a revised date is more than 30 days after the original one, or if we have already delayed once, your order is cancelled and refunded automatically unless you expressly tell us you want to wait. Refunds for cancelled orders are issued within 7 business days. This procedure follows the FTC Mail, Internet, or Telephone Order Merchandise Rule (16 CFR Part 435).

7. Customs, Duties and Taxes

Shipments dispatched from outside the United States are subject to U.S. customs clearance. Since the elimination of the de minimis exemption in 2025, import duties can apply to parcels of any value. Where duties apply, we pay them: our prices include all import duties and taxes for deliveries within the United States, and you will not be asked to pay anything on delivery. If a carrier nevertheless requests a payment, contact us before paying and we will resolve it. Sales tax for U.S. orders is calculated at checkout based on the shipping address.

8. Following Your Parcel

You never have to wonder where your order is: a tracking link is emailed to you when the parcel is dispatched, and our tracking page at wevemgoods.com/apps/parcelpanel shows every scan in one place. Please allow up to 72 hours for the first scan to appear and a few additional days for customs clearance on international shipments. Should tracking stall for more than 10 business days, get in touch and we will investigate with the carrier on your behalf.

9. Incorrect or Incomplete Addresses

We deliver to the address you provide at checkout. Address changes are possible only before dispatch, so contact us right away if something is wrong. Where a delivery fails because the address was incorrect, incomplete or the parcel was not collected, and the carrier returns it to us, we can reship it (a reshipping fee may apply) or refund the order less the shipping costs we incurred.

10. If a Parcel Is Lost or Arrives Damaged

We are responsible for your order until it is delivered. Parcels that are lost in transit — no delivery scan and more than 10 business days beyond the estimate — are reshipped or refunded in full after we confirm the loss with the carrier. For parcels shown as delivered but missing, tell us within 7 days and we will investigate; please also check with neighbors and the local carrier office. Damaged deliveries are replaced or refunded when reported within 7 days with photos of the item and its packaging.

11. Contact Us

Our team can help with any delivery question: info@wevemgoods.com · +1 (914) 384-1837 · contact form. Hours: Monday to Friday, 9:00 AM – 6:00 PM, Eastern Time (ET). Please include your order number so we can look it up straight away.

This Shipping Policy was last updated on September 17, 2026 and applies to all orders placed on or after that date.