Refund policy

Returns & Refunds Policy

In accordance with applicable US Federal Trade Commission (FTC) regulations and the New York General Business Law (GBL) §§ 349–350.

1. Return Window

Wevem Goods offers a 90-business-day return window from the date you receive your order. You may return any eligible item within this period without needing to provide a reason, provided all return conditions below are met.

Business days are Monday through Friday, excluding federal and New York state public holidays.

To initiate a return, please contact us through one of the following channels:

  • Email: info@wevemgoods.com — include your full name, order number, and the item(s) you wish to return
  • Return form available at: wevemgoods.com

2. How to Request a Return

  1. Contact our support team at info@wevemgoods.com or via the return form at wevemgoods.com, providing your order number and reason for return.
  2. Our team will review your request and respond within 1 to 3 business days with confirmation and return instructions.
  3. Once confirmed, securely repack the item(s) in all original packaging materials — including foam inserts, protective wrapping, and all hardware — and ship to the address provided by our team.
  4. After we receive and inspect the returned item(s), we will process your refund or exchange as outlined in Sections 4 and 5.

3. Return Conditions

Office chairs:

  • Items must be unassembled or returned to their original unassembled state where applicable.
  • All original packaging materials must be present and intact, including foam inserts, protective wrapping, and the outer box.
  • Seat, backrest, and armrests must show no signs of use — no compression, staining, fabric or mesh deformation, scratches, or odors.
  • All hardware and components must be present: base, casters, gas lift cylinder, armrests, bolts, instructions, and any other items included in the original package.
  • Height adjustment mechanisms and tilt functions must not show signs of use or wear.

Office accessories and utensils:

  • Items must be unused and in their original condition.
  • Original packaging must be intact and undamaged.
  • All included components and accessories must be present.

All items:

  • The return request must be submitted within 90 business days of receiving the order.

Items not eligible for return:

  • Chairs showing signs of use — seat or cushion compression, fabric or mesh wear, scratches on armrests or base, or odors.
  • Items with damage to any component caused after delivery.
  • Missing original packaging materials, components, or hardware.
  • Office accessories that have been removed from their packaging and used.
  • Customized or made-to-order items produced to the customer's specifications.
  • Final sale or clearance items, clearly marked as such at the time of purchase.

4. Refunds

Once the returned item is received and inspected, Wevem Goods will process your refund within 14 calendar days of receiving the return.

Refunds will be issued to the original payment method used at checkout. Original outbound shipping costs will not be refunded in cases of voluntary returns, unless the entire order is returned due to a defect or error on our part. Please allow 3–10 additional business days for the refund to appear in your account, depending on your bank or payment provider.

5. Exchanges

If you would like to exchange an item for a different model, color, or variant, please indicate this in your return request. Exchanges are subject to product availability. If the requested item is unavailable, a full refund will be issued instead.

6. Return Shipping Costs

  • Defective, damaged, or incorrect item: Wevem Goods covers all return shipping costs.
  • Voluntary return or exchange: Return shipping costs are the customer's responsibility. Given the size and weight of some office furniture items, we recommend contacting us before arranging return shipment to confirm the most suitable carrier and method.

7. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us at info@wevemgoods.com within 48 hours of receiving the order. Include photos of both the product and the packaging, including any damage noted on the carrier's delivery receipt.

Wevem Goods will arrange, at no additional cost, the shipment of a replacement or, if unavailable, a full refund including original shipping costs.

8. Product Warranty

All products sold through wevemgoods.com are covered against manufacturing defects — including structural frame failures, defective gas lift cylinders, faulty tilt or recline mechanisms, material separations, and hardware failures — under applicable US federal and state consumer protection laws, including FTC standards on merchantability and the New York General Business Law (GBL) §§ 349–350.

The warranty does not cover damage resulting from normal wear and tear, improper assembly, exceeding stated weight capacity, liquid damage, or modifications made by the customer.

9. Cancelled Orders or Out-of-Stock Products

If a product becomes unavailable after your order is confirmed, Wevem Goods will notify you by email, cancel the order, and issue a full refund within 14 calendar days via your original payment method.