Refund policy
Return and Refund Policy
We want you to be completely satisfied with your purchase from Wevem. This policy explains how returns, exchanges, cancellations and refunds work, and what you can expect from us at each step. It forms part of our Terms of Service and applies to every order placed on wevemgoods.com.
1. Return Window
Our return window is 90 days, counted from the day the carrier records the delivery of your order. Within that period you can request a full refund, or an exchange for a different size, color or model, for any eligible item. After 90 days we are no longer able to accept a return, unless applicable law grants you a longer right.
2. Return Conditions
To be eligible for a return, an item must be:
- unused, unworn and unwashed, in the same condition in which you received it;
- in its original packaging, with all tags, labels, accessories and protective materials included;
- accompanied by proof of purchase (your order number or order confirmation email).
Items returned damaged, incomplete, or showing signs of use beyond what is needed to inspect them may be refused or refunded only in part, in proportion to the loss in value.
3. Items That Cannot Be Returned
Some products are excluded from our standard return policy. Unless they arrive damaged, defective or incorrect, we cannot accept returns of gift cards; digital products; personalized items; and products clearly identified as final sale at checkout. Nothing in this section limits your rights in relation to faulty goods.
4. Requesting a Return
Returns must be authorized before shipping. Submit the return form on our website or write to info@wevemgoods.com, quoting your order number; within 2 business days we confirm eligibility and send step-by-step instructions. Returns go to 15 Cuttermill Road, Suite 188, Great Neck, NY 11021, United States. Use a tracked service and keep the proof of postage: we can only refund items we receive, and the tracking record is your protection if a parcel goes missing.
5. Exchanging an Item
If you would prefer a different variant, we are happy to exchange it. Request the exchange through the return form or by email within 90 days of delivery; the item must meet the return conditions above. The replacement is dispatched once we receive the tracking number of the returned parcel. Where the requested item is unavailable, we issue a refund. Any price difference is settled before the replacement ships.
6. Refund Processing
Once your return arrives, we inspect it and email you the outcome. Approved refunds are issued 5–10 business days after we receive and inspect the item, to the original payment method. Refunds for cancelled orders and for orders we are unable to fulfil are issued within 7 business days, as required by the FTC Mail, Internet, or Telephone Order Merchandise Rule. After we issue a refund, the time it takes to appear on your statement depends on your bank or card issuer — typically 3–10 business days, and sometimes longer for international cards. If more than 15 business days have passed since our confirmation, contact info@wevemgoods.com and we will send you the refund reference to take to your bank.
7. Changing or Cancelling Your Order
You may cancel your order free of charge at any time before the order ships. Email info@wevemgoods.com with your order number and the word "cancel"; there is no cost to you for cancelling. Cancelled orders are refunded in full within 7 business days. Once an order has been handed to the carrier it can no longer be cancelled, but you can return it under this policy after it arrives.
8. Who Pays for Return Shipping
Returns are free. We cover the cost of sending an item back within the 90-day window: with your return authorization we send a prepaid return label. Original shipping charges, where any were paid, are refunded when the return is due to our error; otherwise the product price is refunded in full.
9. Damaged, Defective or Incorrect Items
If your order is damaged in transit, faulty, or different from what you purchased, let us know within 7 days of delivery — send your order number and photos of the problem to info@wevemgoods.com. In these cases you never pay for return shipping: we send a replacement at no cost or refund the full amount, including the original shipping fee, whichever you prefer. Where a return is required, we provide the instructions and cover the postage.
10. Warranty and Legal Rights
We stand behind what we sell. If a product develops a manufacturing defect within 12 months of delivery, we will repair it, replace it or refund it — our choice, based on what solves the problem fastest. Wear and tear, accidents, misuse and modifications are excluded. This limited warranty is in addition to any rights you have under the law of your state, which may vary; nothing here reduces those rights. Warranty claims go to info@wevemgoods.com.
11. Orders We Cannot Ship
Occasionally a product sells out or a shipment cannot be dispatched on time. When that happens we contact you before the promised ship date with a new date, or tell you that we cannot give one. The choice is yours: keep the order, switch to a comparable item, or cancel and receive a full refund within 7 business days. We never treat silence as consent to an indefinite delay.
12. Your Acknowledgement
Our Returns & Refunds Policy is presented before you enter payment details and is accepted when you complete your purchase. Please keep a copy for your records; the version in force on the date of your order applies to that order.
13. Need Help?
Questions about a return or refund? Email info@wevemgoods.com, call +1 (914) 384-1837 or use the contact form. Support is available Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time (ET)) and we reply within 2 business days. Wevem · 15 Cuttermill Road, Suite 188, Great Neck, NY 11021, United States.
This policy was last updated on September 17, 2026. We may update it from time to time; the version published at the time of your order applies to that order.